Refund policy

Please contact us at service@belleslighting.com or (323) 917-7854 if you encounter any issues or have any questions.

 

We have a 30-day return & refund policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at service@belleslighting.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order Cancellations

There is no guarantee that an order can be canceled once placed. We do our best to ship out orders rapidly and once turned over to the carrier the order cannot be cancelled. If the order has been shipped returnable items can be returned once received under the policies laid out above.

Damaged or defective items

If you received an item that is damaged, please accept the package regardless of condition. We will replace items if they are defective or damaged.

All merchandise should be unpacked and inspected immediately. If you received an item that is damaged or defective use the contact page to tell us about it immediately. Photographic evidence is required for the replacement of any parts or the whole order, as applicable. Due to time restrictions on insurance claims for damage incurred during shipment, such damage must be reported within 5 days to qualify for replacement.

Do not install damaged items. By installing merchandise you signify that it was inspected and accepted as intact before installation. We are not liable for the replacement of installed merchandise because the damage likely occurred during installation.

Shipping

We will provide you with a shipping label once the return is authorized using DHL, FedEx, or UPS. The customer's responsible for getting the package to the respective carrier. Do not return to sender under any circumstances. The package must be returned using the label we provide to qualify for a refund.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@belleslighting.com.